PHV Training

Level 2 NVQ in Road Passenger Transport – PHV

This course is aimed at those who work within the Private hire industry, this could be Taxi drivers, Community Transport Drivers, Hackney Carriage, Minibus drivers. The course is designed to improve the driver knowledge and understanding of their role.

The Units and Elements covered in this course are:

01 Contribute to effective working relationships with colleagues

  • Contribute to effective working relationships
  • Contribute to effective communications with your colleagues
  • Integrate work activities with your colleagues

02 Contribute to health and safety in the workplace

  • Identify risks to health and safety
  • Limit danger and damage to people and property

03 Provide professional customer care

  • Follow codes of dress and behaviour
  • Develop and maintain your work skills and knowledge
  • Develop professional relationships with customers

05 Help passengers with special needs

  • Recognise special needs of passengers
  • Agree tour routes and timings

08 Drive passenger-carrying vehicles safely

  • Prepare to drive the vehicle
  • Drive the vehicle
  • Pick up and set down passengers
  • Complete your driving duty

10 Operate the passenger service

  • Prepare to operate the service
  • Operate the service
  • Deal with incidents during the journey
  • Communicate effectively with passengers

04 Agree tour itineraries with clients

  • Agree tour briefs with clients
  • Agree tour routes and timings

16 Sort out emergencies and incidents during a journey

  • Assess situations and decide on action needed
  • Take action to sort out emergencies and incidents