PCV Training

Level 2 Diploma Passenger Carrying Vehicle Driving (Bus and Coach)

Our PCV course is aimed at those already working within the Bus and Coach Industry, to improve and up-skill their knowledge on the industry. The course is built up of 10 Units covering a wide range of areas from Customer Service to Eco-friendly driving. A full Unit list can be found below. This course can be fully funded or part funded depending on eligibility criteria – you will find this on the funding page. The Diploma has also been combined with the CPC qualification that is compulsory for all PCV license holders; this can help to reduce the cost for the training.

Units and Elements

01 Maintain effective working relationships with colleagues

  • Maintain effective working relationships with your colleagues
  • Maintain effective communications with your colleagues
  • Integrate your work activities with your colleagues’ work activities

02 Contribute to health and safety in your work environment

  • Identify risks to health and safety
  • Limit danger and damage to people and property

03 Provide professional customer care in the bus and coach industry

  • Follow codes of dress and behaviour
  • Develop and maintain your work skills and knowledge
  • Develop professional relationships with customers

04 Prepare for passenger carrying journeys

  • Confirm the vehicle is roadworthy
  • Confirm the legal status of the driver and the vehicle

05 Help Passengers who have special needs

  • Recognise passengers’ special needs
  • Respond to passengers who have special needs

06 Sharing information on the operation of the bus or coach service

  • Access and share information
  • Transfer responsibility for service duty

07 Deal effectively with difficult passengers

  • Assess situations and decide on action needed
  • Take action to deal with difficult passengers

08 Drive passenger-carrying vehicles safely and efficiently

  • Prepare to drive the vehicle
  • Drive the vehicle
  • Pick up and set down passengers
  • Complete your driving duty

09 Operate the passenger systems and service

  • Prepare to operate the service
  • Manage the passengers-comfort systems
  • Operate the service
  • Pick up and set down passengers
  • Deal with incidents during the journey
  • Communicate effectively with passengers

10 Deal with emergencies and incidents during a bus or coach journey

  • Assess situations and decide on action needed
  • Take action to deal with roadside checks by police or the VOSA
  • Take action to sort out emergencies and incidents